Lost Or Stolen Gas Detectors Support
What To Do Next
What Happens If A Detector Is Lost Or Stolen?
If you lose a SENSIT gas detector or someone steals it, contact SENSIT and provide the serial number. We will flag that serial number in our service management system at no additional cost. SENSIT maintains a complete service history for every detector. We track the original purchaser, ship date, and shipping destination. If a flagged detector returns to us for calibration, repair, or service, our team can identify it quickly and work to verify ownership and chain of custody. We include this protection with every SENSIT detector at no additional charge.
What Does SENSIT Do When A Detector Is Reported Lost or Stolen?
We know that utility crews use SENSIT gas detectors daily across a fleet of vehicles and job sites. Teams move detectors between crews, vehicles, and worksites. Because of this, detectors can occasionally get lost or stolen.
If that happens, report the detector to SENSIT and provide the serial number. We will flag the serial number in our service management system. If the detector returns to us through a calibration request, repair, or service visit, we can identify it immediately and work to confirm the rightful owner.
How Does SENSIT Track Detector Ownership?
SENSIT creates and maintains a service history record for every detector we manufacture. We link each record to the detector's unique serial number. That record includes:
Who Purchased The
Detector
The original owner of record
When It Shipped
The original ship date from our facility
Where It Was Sent
The original shipping destination
We keep this record throughout the detector's service life, allowing us to verify ownership when needed.
How Does The Serial Number Flag Work?
Our service management system lets us attach flags or messages to any individual serial-numbered detector. How this process works:
STEP #1
You report the lost or stolen detector to SENSIT with its serial number.
STEP #2
We flag that serial number in our system.
STEP #3
If the flagged detector is ever submitted to us for calibration, repair, or service, our team gets a notification.
STEP #4
We identify the situation and make every effort to return the detector to its rightful owner.
Is There A Cost For Lost Or Stolen Detector Flagging?
No. SENSIT includes this service with every detector at no additional charge.
For operations and purchasing leaders at natural gas utilities, this service helps protect valuable equipment investments. It also provides peace of mind because SENSIT actively supports efforts to safeguard your detector fleet.
Frequently Asked Questions
What information do I need to report a lost or stolen detector?
You need the detector's serial number. Contact our service team to place the flag on your unit.
Does this cost extra?
No. Lost and stolen detector flagging is included free with every SENSIT detector.
What happens if my lost or stolen detector returns to SENSIT?
If a flagged detector is submitted for calibration, repair, or service, our team is alerted and works to establish the rightful owner of record.
Can SENSIT verify who originally owned a detector?
Yes. We maintain a service history for every serial number, including the original purchaser, ship date, and destination.